I have been trying to contact you guys through e-mail, messaging through your site and by phone for the last few weeks with no response.
I ordered a Black Scale tee in early February off Mauve Online and I have yet to receive the product. And you guys have also already charged my credit card twice for this order, because I spoke to my bank last week.
I did receive a call from one of your reps by phone saying that you needed to charge my credit card again because it was declined at first. I obliged and allowed you guys to charge my card without realizing I had been charged twice already.
I would like you guys to resolve this situation immediately by:
1) Shipping me out my Black Scale tee
2) Refund the extra charge made on my credit card
3) If you do not comply with my request I will have my bank contact you so I can get a full refund for both the charges made on my credit card.
1 comment:
Hello,
I have been trying to contact you guys through e-mail, messaging through your site and by phone for the last few weeks with no response.
I ordered a Black Scale tee in early February off Mauve Online and I have yet to receive the product. And you guys have also already charged my credit card twice for this order, because I spoke to my bank last week.
I did receive a call from one of your reps by phone saying that you needed to charge my credit card again because it was declined at first. I obliged and allowed you guys to charge my card without realizing I had been charged twice already.
I would like you guys to resolve this situation immediately by:
1) Shipping me out my Black Scale tee
2) Refund the extra charge made on my credit card
3) If you do not comply with my request I will have my bank contact you so I can get a full refund for both the charges made on my credit card.
My order number is: 6493
My cell number is : 647-868-6669
and my email is:
cheyarun@hotmail.com
THX for your time!
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